Customer reviews of DJH Prestige And Sports

By Tina W on 31 October 2017 | Purchase not verified

Changed my perception of the second hand car trade and made replacing my car an easy and pleasurable experience. The staff were very knowledge and helpfull without being pushy. Thank yiu

By D B on 26 October 2017 | Purchase not verified

Great service from a dealer that is passionate about making sure the customer is happy, bought a few cars from DJH over the years and would not have a hesitation to recommend them

By Dave W on 22 October 2017 | Purchase not verified

Brilliant experience buying a car from this dealer,demo drive done very well knowledge of vehicle top class.would purchase another vehicle from this dealer .Never felt under pressure to purchase a vehicle ,personal service well worth the trip if your in the market for a car.

By Stewart D on 14 October 2017 | Purchase not verified

A lovely, personable sales man but very poor quality car, genuine attempt at after sales repairs but only after finding my own mechanic, his mechanic was awful, didn't know what he was doing and couldn't even diagnose the problem. Had problems since day 2 and never got to enjoy this very expensive car! I thoroughly regret purchasing this car and 2 months and 14 days after buying it and many sleepless nights, I've sold it! What a waste of money. I've lost almost £5k as a result of this saga. I regret the day I brought the car.

Reply from DJH Prestige And Sports on 20/10/17

Can't see how this only scores one star, as the customer says "genuine attempt at after sales". This review is more about the manufacturer of the car and the customer own garage than our service. The garage we use is actually 5 star rated on the good Garage scheme, you are welcome to ask to check. But the customer only wanted their garage to repair as he trusted him, so we agreed to their independent dealer fixing a fault on the car, but we also went above the customers expectations by collecting the car, lending a courtesy car, delivering the car back after repair, (no inconvenience to the customer), we had a report from the customers nominated repairer that the Fault was repaired, the customer said he was very happy with our service and kept that we kept our word, oh and we could have had it done at our nominated garage at a much less considerable cost. Why and if the customer has now sold the car after it was fixed at their nominated garage is a mystery so why leave a poor review

By Stefan H on 12 September 2017 | Purchase not verified

Before you buy a car from him check the mot and see what's been done..unless you want to spend some money like I did with my car.The car had it's mot on the 7th and on the 8th I've bought it with the windscreen washer pump blocked(reason to fail)+other issues that I've discoverd later on

Reply from DJH Prestige And Sports on 14/09/17

We are really sorry you feel that you had to leave this review considering we offer the best aftersales and will always go the extra to make sure a customer is satisfied as we did for yourself. You did notify us that your washer pump wasn't working after having the car due to a blockage that could have happened at any time after purchase. As part of our after care and because you lived some distance from us, we agreed with NO quibble or hesitation to pay to have this work rectified and we refunded you the full amount of £60 to yourself straight in to your bank account, there have never been any other issues with the car, also in relation to the MOT, we use three independent MOT stations all of whom are reputable and regulated. Any future customers who have any doubt of our superb aftersales can see the payment to the customer and messages. Thanks DJH

By David s on 10 September 2017 | Purchase not verified

I wasn't completely happy with the car but Djh did reduce the purchase price with regard to my concerns.However it became apparent after I returned home that the car had not had a recent service even though the service book had a stamp. Djh offered to refund the cost of the service but have yet to receive payment.Also the CD player didn't work, Djh also offered to refund me for this but now ignoring my messages. For the sake of £100.00 is it worth your contempt towards your customers

Reply from DJH Prestige And Sports on 14/09/17

We are really sorry you feel that you had to leave this review considering we offer the best in customer aftersales and will always go the extra to make sure a customer is satisfied as we did for yourself. The car was serviced, we have an invoice by an independent garage but the air filter was not replaced as it wasn`t due on the scheduled service. As you were not happy with this and had concerns about the other service work we did agree to pay for this to be done again of which you have received the money, after we read this review we contacted you and your reply was "oops". Any future customers why are in any doubt of our after sales service are more than happy to see the payment and messages of communication when the customer actually says "thanks for your prompt response and understanding in this matter" We have always responded to message and never do we have contempt towards customers, we are very, very approachable and always deal with any issues raised. Thank you DJH

By matthew c on 03 August 2017 | Purchase not verified

very nice garage with no pushy salemen, bought a lovely astra from here which developed an out of shape tyre soon after purchase. They collected the car and replaced tyre and returned without any hassle. would recommend them to anyone. would come back again. many thanks again. very friendly service keep up the good work.

By Steve B on 26 July 2017 | Purchase not verified

I spoke to Carl that morning regarding a 1 series BMW he had for sale an if he would PX. He gave me a fair PX price for my car and I said I will be over to exchange, all went very well the price was honoured the BMW was as described but to be honest better than I expected. 1st class guy very very pleased to do business with him again, only next time put a bit more fuel in the car LOL....

By Izzac M on 13 April 2017 | Purchase not verified

After having some disappointing experiences traveling and looking at cars, found this Mondeo Titanium X at DJH. got a part exchange price on my car so travelled up to see them, looked at the Mondeo and did the deal there and then, drove the car back the same day and very happy. Thanks

By Mike Z on 08 April 2017 | Purchase not verified

I spoke to Carl this morning about a Mercedes I was interested, his telephone manor came over as a guy I could trust, very patient and answered all my question and also emailed me some more pictures and a Video of the car, also priced up my part exchange which gave me confidence to travel from Taunton to do a deal. I arrived the car was in exceptional condition and went for a long test drive we did the deal there and then, he gave me the price quoted for my car agreed in the earlier phone conversation. Carl also sorted out the tax and Insurance so I could drive the car away...... This purchase experience was relaxed, comfortable, professional and the best service I have had from a used car dealer and is highly reccomened.